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Study Guide Chapters
CHAPTER 1 - A Powerful Strategy for Sustained Success
CHAPTER 2 - Key Concepts of the Six Sigma System
CHAPTER 3 - Why is Six Sigma Succeeding Where Total Quality "Failed"?
CHAPTER 4 – Applying Six Sigma to Service and Manufacturing
CHAPTER 5 – The Six Sigma Roadmap
CHAPTER 6 – Is Six Sigma Right for Us Now?
CHAPTER 7 – How and Where Should We Start Our Efforts?
CHAPTER 8 – The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort
CHAPTER 9 – Preparing Black Belts and Other Key Roles
CHAPTER 10 – Training the Organization for Six Sigma
CHAPTER 11 – The Key to Successful Improvement: Selecting the Right Six Sigma Projects
CHAPTER 12 – Identifying Core Processes and Key Customers (Roadmap Step 1)
CHAPTER 13 – Defining Customer Requirements: Six Sigma Roadmap Step 2
CHAPTER 14 – Measuring Current Performance (Roadmap Step 3)
CHAPTER 15 – Six Sigma Process Improvement (Roadmap Step 4A)
CHAPTER 16 – Six Sigma Design/Redesign (Roadmap Step 4B)
CHAPTER 17 – Expanding and Integrating the Six Sigma System (Roadmap Step 5)
CHAPTER 18 – Advanced Six Sigma Tools: An Overview
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