The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance
Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh. New York: McGraw-Hill, 2000.
ABOUT THE BOOK
The Six Sigma Way provides a comprehensive guide to achieving Six Sigma. It discusses thoroughly the topics on cost reduction, productivity improvement, customer retention—some of the significant benefits promised by a Six Sigma quality management system.
With this book, every organization will learn the roadmap for implementing Six Sigma. It offers valuable insights, comments, and examples from business leaders using Six Sigma in their organizations. Aided by many years of Six Sigma experience, the authors provide step-by-step guidance and tips for practical implementation.
ABOUT THE AUTHORS
Peter S. Pande is founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Pivotal Resources Inc. is a leading organizational improvement consulting and training firm, which has helped guide Six Sigma initiatives at major corporations. He co-wrote the bestselling The Six Sigma Way, as well as The Six Sigma Way Fieldbook and What is Six Sigma?
Robert P. Neuman, Ph.D., is a senior consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma.
Roland R. Cavanagh, P.E., is a professional engineer and consultant also with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.