Chapter 1 Study Guide
QUIZ
1. Six Sigma is a:
a. regulation
b. methodology
c. administration
d. experiment
2. What is probably the most remarkable element of Six Sigma?
a. management
b. services
c. customers
d. cost
3. Which of the following is not a benefit of Six Sigma?
a. abundant raw materials
b. trained organization
c. continuous improvement
d. increased savings
4. How many themes drive a Six Sigma improvement?
a. 3
b. 4
c. 5
d. 6
5. Which of the following is an example of focusing efforts on the customers?
a. intensive research and development
b. extensive market research
c. competitive pricing
d. high-quality service
6. What made Motorola turn to Six Sigma?
a. a growing market
b. scarce raw materials
c. an aggressive market
d. an overstaffed organization
7. When GE, Motorola, and Honeywell adopted Six Sigma, which benefits were felt strongly?
a. huge savings
b. disciplined employees
c. increased demand
d. a more inspired management
8. Why is the Six Sigma phenomenon called a “wave”?
a. because it has destroyed an industry
b. because it has drowned a lot of companies
c. because it has created a domino effect
d. because it has awakened the market
ESSAY
- Why is Six Sigma considered a powerful strategy?
- What are some of the results and successes that have brought Six Sigma to the forefront of business leadership today—including at GE, Motorola, and Allied Signal?
- What are some of the key organizational benefits offered by Six Sigma? What are the themes that drive Six Sigma improvement?
