Chapter 10 Study Guide


QUIZ

1. Why is a Six Sigma organization also called a “learning organization?”

a. It is constantly acquiring knowledge to improve its processes.
b. It is regularly training customers.
c. It gives preference to employees with good scholastic background.
d. It puts premium on research and development.

2. “Hands-on” learning means

a. doing overtime work
b. applying concepts and skills right away
c. taking training seriously
d. going to trainings as regularly as one can

3. How should a Six Sigma training be?

a. expensive and lengthy
b. serious and rigorous
c. fun but highly informative
d. informative, exciting, customized, and fun

ESSAY

  1. What are the keys to effective Six Sigma training?
  2. What are the common elements in a Six Sigma “curriculum?”

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