Chapter 12 Study Guide


QUIZ

1. Step 1 of the Six Sigma Roadmap involves

a. determining the organization’s core processes
b. altering the organization’s market base
c. focusing on a particular core process
d. making sure all outputs reach the customers

2. What is the other term used to refer to core processes?

a. value chain
b. SIPOC
c. DMAIC
d. chain of tasks

3. A value chain

a. results in a high-level core process map
b. does not need cross-functional management
c. requires all departments and functions to be interconnected
d. does away with strategic core processes

4. Which is not a core process?

a. getting customers
b. acquiring capital
c. assisting customers
d. managing orders

5. SIPOC does not include

a. the supplier bringing the end-product to the customer
b. the person that provides key information or material for a process
c. the set of steps that transforms the raw material
d. the final product of a process

ESSAY

  1. What are “core processes?”
  2. How do you identify the core process of your organization?

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