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Chapter 15 Study Guide
QUIZ
ESSAY
How do you Define, Measure, Analyze, and Improve a key business process?
What are the ways to focus and identify and eliminate root causes of a problem?
What are the basic tools of process improvement, and when can you use each effectively?
What is covered in the Define phase?
Differentiate the Measure and Analyze phases.
In a nutshell, what does a Pareto Chart do with the causes of your identified problem?
Which phase does the Six Sigma atmosphere change from one of reflection to one of action? Why do you say that?
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Study Guide Chapters
CHAPTER 1 - A Powerful Strategy for Sustained Success
CHAPTER 2 - Key Concepts of the Six Sigma System
CHAPTER 3 - Why is Six Sigma Succeeding Where Total Quality "Failed"?
CHAPTER 4 – Applying Six Sigma to Service and Manufacturing
CHAPTER 5 – The Six Sigma Roadmap
CHAPTER 6 – Is Six Sigma Right for Us Now?
CHAPTER 7 – How and Where Should We Start Our Efforts?
CHAPTER 8 – The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort
CHAPTER 9 – Preparing Black Belts and Other Key Roles
CHAPTER 10 – Training the Organization for Six Sigma
CHAPTER 11 – The Key to Successful Improvement: Selecting the Right Six Sigma Projects
CHAPTER 12 – Identifying Core Processes and Key Customers (Roadmap Step 1)
CHAPTER 13 – Defining Customer Requirements: Six Sigma Roadmap Step 2
CHAPTER 14 – Measuring Current Performance (Roadmap Step 3)
CHAPTER 15 – Six Sigma Process Improvement (Roadmap Step 4A)
Chapter 15 Study Guide
CHAPTER 16 – Six Sigma Design/Redesign (Roadmap Step 4B)
CHAPTER 17 – Expanding and Integrating the Six Sigma System (Roadmap Step 5)
CHAPTER 18 – Advanced Six Sigma Tools: An Overview
Study Guides Available
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