2. Which of the following best describes the Xs in the process?

a. identifies change
b. improves performance
c. reduces change
d. maintains performance

3. The Ys in the process are

a. steps to achieve profits
b. the needs of the customers
c. the quality of the output
d. essential influences to customers

4. What does sigma stand for?

a. mean
b. grade point average
c. standard deviation
d. summation

5. What is the Six Sigma term for “variation?”

a. input
b. performance
c. strategy
d. defect

6. What does “Six Sigma” mean?

a. an organization’s yield is 69.2%
b. an organization’s DPMO is 3.4
c. an organization’s profits hit 100%
d. an organization’s sigma is 4.0

7. Who essentially determines a defect in product or service?

a. the customer
b. the manufacturer
c. the manager
d. the supplier

8. Which strategy for customer satisfaction focuses on overhauling a process?

a. process redesign
b. process design
c. process improvement
d. process management

9. What does DMAIC stand for?

a. a closed-loop system consisting of the plan, do, check, and act methods
b. an improvement cycle involving the steps define, measure, analyze, improve, and control
c. a methodology designed by W. Edwards Deming
d. a model for maintaining the status quo

10. Which is not a characteristic of a Six Sigma organization?

a. It puts customers first.
b. It follows a closed-loop system.
c. It involves only the employees
d. It welcomes change.