QUIZ
1. Which of the following best describes TQM?
a. Its goals are not clear.
b. Top-level management spearheads it.
c. It affects the whole organization.
d. It works to please the customers.
a. TQM follows the principles of Six Sigma.
b. Quality is every organization’s nightmare.
c. Six Sigma is customer oriented.
d. Organizations are concerned only with quality.
a. integrating TQM be into the Six Sigma methodology
b. making sure that implementers of Six Sigma learn from TQM’s mistakes
c. helping quality managers come up with the best process improvement project
d. helping companies use both TQM and Six Sigma in their processes
ESSAY
