2. Which best describes a service organization?

a. undertakes research and development
b. maintains an assembly plant
c. hires technically skilled workers
d. provides non-technical support

3. Which of the following statements is true?

a. The results of service-based efforts are easy to evaluate.
b. Six Sigma is easier to adopt in services.
c. The output of manufacturing is tangible.
d. The workflow of manufacturing is easy to alter.

4. What system took a major turn in the 90s?

a. outsourcing
b. financing
c. franchising
d. trading

5. Applying Six Sigma on service processes is more challenging because:

a. Hard facts are not readily available.
b. Work procedures are very complex.
c. It has no clear precedents to use as basis.
d. Processes are too complicated.

6. When deploying Six Sigma in service-based organizations, what is the most crucial consideration?

a. budget
b. management
c. processes
d. timing

7. Which is one of the challenges faced by manufacturing companies when deploying Six Sigma?

a. drawing up a sustainable budget for the whole project
b. integrating processes into the whole organization
c. choosing people to train for Six Sigma
d. evaluating the right Six Sigma tools

8. What best determines if you should adapt Six Sigma in your organization?

a. your organization’s financial standing
b. your organization’s leadership
c. your organization’s requirements
d. your organizations’ history