Chapter 6 Study Guide
QUIZ
1. Readiness refers to
a. the ability to sense changes
b. efforts toward excellence
c. the capacity to predict significant benefits
d. the capability of embracing new systems
2. Which of the following is not action toward assessing your organization’s current performance?
a. evaluate your organization’s DPMO
b. find rooms for improvement
c. provide the customers with what they need
d. identify problem or weak areas
3. Which will tell you that your organization is not ready for Six Sigma?
a. an already large benefits and savings
b. an effective quality system is already in place
c. people are not open to new tasks
d. a relatively new organizational structure
4. According to this chapter, what is the next step after having assessed your organization’s current processes?
a. draw up the budget
b. send people to training
c. prepare job descriptions
d. develop a process design
5. True or False? All companies should launch Six Sigma projects at all cost.
ESSAY
- What key questions should you consider if your organization is ready for and can benefit from Six Sigma?
- When would Six Sigma not be a good idea for a business?
- What are the cost/benefit considerations when deciding whether to embark on a Six Sigma initiative?
