2. Which objective level introduces a new way of doing things?

a. problem solving
b. strategic planning
c. business transformation

answer:

3. Which is true about strategic improvement?

a. It denies the organization the change it needs.
b. It strengthens cross-functioning of processes.
c. It builds greater flexibility.
d. It undermines human resource.

answer:

4. Which is not part of the problem-solving level?

a. reducing defects
b. hastening procedures
c. reworking
d. costing-outs

answer:

5. Having the resources, giving attention, and being accepting are factors on determining

a. feasibility
b. survival
c. growth
d. sustenance

answer:

6. What affects the timeframe most?

a. a sense of responsibility
b. a sense of humor
c. a sense of urgency
d. a sense of direction

answer:

7. What has the organization in mind when drafting its objectives and on-ramps?

a. the quality of product
b. the capacity to do them
c. the top management
d. the needs of the customer

answer:

8. Piloting means?

a. selecting an initial project
b. doing a trial implementation
c. choosing the people
d. planning your route

answer: