Chapter 9 Study Guide


QUIZ

1. In a Six Sigma project, who is tasked to supervise it?

a. Leadership Group
b. Sponsor
c. Implementation Leader
d. Six Sigma Coach

2. The Project Leader is responsible for
a. the outcome of a Six Sigma project
b. developing the guidelines of a Six Sigma project
c. the directions given to customers
d. convincing management
3. Why do you think the term Black Belt was drawn from martial arts?

a. because it is easily recognizable
b. because it was coined by the Japanese
c. because it requires the same discipline
d. because it was what Motorola decided

4. A Black Belt

a. is the first certification step in Six Sigma
b. carries the most critical role in Six Sigma deployment
c. provides the structure of a Six Sigma organization
d. is technically capable and expert in statistics

5. Who should be part of the Six Sigma team?

a. The person who understands the problem at hand very well.
b. The person who is willing to work full time.
c. The person who has the most contact to customers.
d. The person who has been with the company for the longest time.

ESSAY

  1. What typical roles are typically needed in a Six Sigma organization?
  2. How can the various roles be structured, and conflicts be avoided?
  3. What are the key considerations when choosing members for team projects?

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