A new best practice report by APQC and Ernst & Young reveals how successful organizations put process measures and analytics to effective use. It proves that the sustained and effective use of process measures and analytics is increasingly a key differentiator separating leading organizations from the rest of the pack.
Two Six Sigma companies were part of the study:
Caterpillar Financial Services: At Caterpillar, process owners, managers, continuous improvement consultants, and Six Sigma Black Belts all work together to identify, measure, and act on process measures and analytics. The measures are tied directly to the organization’s critical success factors and customer/stakeholder requirements.
GE Global Business Services: At GE, the CEO initiated the drive for integrated measures and analytics. Given GE’s background as a Six Sigma leader, he was surprised that the organization had not institutionalized strong process-based measures. The shared services organization was tapped to set an example for the entire business. With a CEO mandate in hand, GE Global Business Services leveraged a process framework and Six Sigma skills by linking process owners, product-line leaders, and quality/Six Sigma experts to establish global performance measures. GE’s leader mandate and collaborative approach has stimulated cooperation and enabled the organization to demonstrate value across the business.
