Have you ever tried calling a company number and have waited forever for someone to get your call? Have you waited in line for a transaction to be finished like after an eternity?
Time is gold in business and waiting time is a waste of time. If you experiences delays or long lines then you have sampled a defective service or product.
Defect of this kind is what Six Sigma aims to reduce, if not eradicate altogether.
Dr. Anirban Basu, heads “Quality+” based in Bangalore and offers consultancy on software quality standards and software engineering, said, “application of Six Sigma methodology improves efficiency and effectiveness of processes resulting in customer satisfaction.
Basu has experienced this first hand when his software development company painstakingly took the path to Six Sigma. In 2004, the company had schedule slippages in the 12 large projects. The slip varied from 5 to 60 percent, which proved costly for the company. Management therefore declared that any missed schedules beyond 20 percent was unacceptable. Project teams were instructed to improve the situation and work on it within budget.
The company then went on to hire a consultant who trained them on statistical techniques and Six Sigma methodology. The software company hoped to improve the performance of the relevant processes, meet client expectations, and eventually work on expanding its operations.
True enough, Six Sigma methodology resulted in reduction of rework, avoidance of schedule slippages and cost overruns. The team realized that when rightly implemented the methodology will prevent losses and generate substantial revenue. To start the ball rolling, the team deployed then the DMAIC.
Business Improvement With Six Sigma
