Indeed, Six Sigma is no longer just for the manufacturing industry. It has invaded healthcare, and recently the hospitality business, too.
Over at Food & Drink Magazine, Rudy Miic shares his 6 Sigma concepts as used in the food service and hospitality industries:
Sigma 1: Performing on purpose
Sigma 2: Proactive fiscal systems
Sigma 3: Hiring by choice rather than chance
Sigma 4: Training focused on results
Sigma 5: Effective communication
Sigma 6: Being a learning organization
The 6 Sigmas may just have been culled by Six Sigma concept, still the essence of an organization trying to give the best to its customers is evident. To me that is all that matters.
