Over at vnunet.com, Katy Ring talks about the IT industrial revolution. And that despite the economic crisis, the IT industry must continue to flourish. After all, most of our processes these days depend on IT.
Ms. Ring puts forward the idea that many organizations in the coming months will surely be focusing on cutting costs yet still being able to function properly. Thus, she says:
All IT service vendors should be able to demonstrate widespread use of systems management tools, which underpin IT delivery, and the adoption and pervasiveness of ITIL, ISO 20000 and Six Sigma frameworks and methods in delivery. They should also be able to demonstrate an ability to direct manpower to where it is needed and the level of centralised control for service delivery and explain how this will assist in contract delivery and pricing.
I agree with her. IT organizations must learn to utilize systems management tools such as Six Sigma or Lean, or the combination Lean Six Sigma, to save on necessary IT expenses and enjoy the corresponding benefits. To me, that is the only way to go in the coming months.
