Orlando Business Journal reports that Airtran is 2nd in quality report for 2008.
Of the 17 carriers profiled in the annual national airline quality rating, AirTran Airway came in second in 2008.
Orlando-based AirTran Airways was flat in its on-time performance of 76.7 percent in 2008. Its denied boardings performance (0.15 per 10,000 passengers in 2007 compared to 0.34 in 2008) was worse. An increase in customer complaint rate to 1.10 complaints per 100,000 passengers in 2008 was higher than the 2007 rate of 0.83. The mishandled baggage rate of 4.06 per 1,000 passengers in 2007 was improved to 2.87 for 2008 — the best mishandled baggage rate of all airlines. Continue reading…
I’m pretty sure that Airtran is now realizing the cost of waste and the value of quality.
Do you?
