Six Sigma and Human Performance Technology (HPT) are comprehensive strategies that emphasize outcomes and results. Based on systematic and systemic processes, they need careful collaboration on the part of the key holders and management. The two possess some striking similarities but each has a different origin.
Six Sigma, driven more by hard data, reduced variation, and quality of the customer experience, enjoys more consensus around terminology and process. HPT is more inclusive, encourages broader data gathering and evaluation, and more unique, holistic interventions (solutions).
Moreover, Six Sigma focuses on quality for continuous improvement systematically eliminate defects through data analysis and calculated metrics. This effort can therefore be addressed to either human or product performance. HPT, on the other hand, focuses on human performance, which HPT practitioners believe accomplishes the business goals of the organization.
Six Sigma and HPT: Mutual Benefits
HPT
