Dr. Elena Averboukh, a professor at the University of Kassel, Germany and who works internationally as a Master Black Belt for manufacturing, transactional, design and e-business companies, writes in her article that Six Sigma can be used to improve single-business processes.
She further suggested that to present and measure single-business process, you start with defining the following:
1. Processes to be improved,
2. Their boundaries, and
3. The units, which result in the process performance and deliver the value to the process customers within a single-business company.
Once you have defined the processes, the boundaries and the units, you then select and prioritize a set of indicators. These indicators quantify the high-level process performance metrics and their targets.They also reflect both the number of different types of defects that are recognized during the processes such as Defect per Unit (DPU) or Defect Per Million Opportunities (DPMO), and the duration and/or costs of value-added (VA) versus non-value-added (NVA) process steps of developing and/or delivering the so-called Cost of Poor Quality (COPQ).
Six Sigma Trends: Upgrade for Supply Chains and Solution Providers
