Here are three case studies of companies that show us show how expert managers get the job done — and what can go wrong when they don’t.
What happened:
Bad weather crippled a major city.
Goal:
Overcome the chaos to keep package deliveries moving.
Outcome:
Success
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U.S. Forest Service firefighters
What happened:
A 2008 wildfire became uncontrollable.
Goal:
Contain the fire and keep fire crews safe.
Outcome:
Failure — four firefighters injured
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What happened:
1989 Exxon Valdez oil-spill disaster
Goal:
Minimize fuel spills in the future.
Outcome:
Success
Six Sigma : Your Resource for Strategic Management. Meikah Delid. Eversun Software 2006.