Posted by:
meikah | 19 May 2009 | 10:03 pm
The Bank of the Philippine Islands (BPI) is one of the premier and pioneering banks in the country. It is one of the companies featured in the recent The Best of Six Sigma Practices in the Philippines workshop.
Background:
- 157 years of banking leadership
- Ranked No. 3 in asset size
- Most profitable bank in the country
- Long history of stability and growth through mergers and acquisitions
- Over 800 branches, 1,500 ATMs
- Over 3 million customers
- Close to 12,000 employees
Reasons for launching Six Sigma:
- Improve processes and make it a way of life
- Streamline processes to improve profits, reduce costs, and provide customer satisfaction
Timeline:
- September 2005 – Started its selection of priority units/groups; executive briefing; selection of candidates for Black Belt and Green Belt training
- October 2005 – start of training
Six Sigma Team Structure:
First Year of Implementation:
BPI Process Owners – focused initially on one project from each core business or support group
- Corporate Banking
- Alternative Channels and Services Group
- Asset Management and Trust Group
- Card Banking Group
- Information Systems Group
- Insurance Group
- Audit
First Year of Implementation:
Phase 1 – Training
- 12 Black Belts – 15 days
- 32 Green Belts – 4 days
- 22 Sponsors – 2 days
- 29 Executives – 1 day
Phase 2 – Coaching
Results of the First Year of Implementation: 12 pilot projects resulted in around Php17M in saving and revenues.
As of year end 2007
- Total Black Belts trained – 32
- Total Black Belts certified – 25
- Total Green Belts trained – 186
- Total Green Belts certified – 88
As of end 2008
- Six Sigma program is being sustained through the Process Efficiency Committee
- Total of 10 active Black Belts
- Total of 25 ongoing projects
Click HERE to find out how BPI is taking care of its customers.
