You all know about quality methodologies, such as Six Sigma, and you try to use all of them or in combination to improve processes in our organizations.
However, you also notice that not all organizations are succeeding in their chosen quality methodologies. Perhaps, because a methodology can only do so much. It is still the people behind those methodologies who can make it work or not. That is why it’s crucial that you choose the good, if not the best, people to be on the team.
BNET shares a good article on the five key facets of quality leadership. And each quality spells F.A.C.E.T. 
- Focus
- Authenticity
- Courage
- Empathy
- Timing
*Photo from Stock.Xchng
