Ryan J. Bell, writing for Technology Toolkit has a good discussion about building a lean organization in the service industry.
He suggests the following ways:
- Doing It Correctly The First Time – The number one contributor to waste in the service industry is not completing a given task correctly the first time. This is always the first order of things.
- Developing Performance Baselines – To identify process-related waste, the Lean Six Sigma team must first review the organization’s goals and current performance levels.
- How To Improve Employee Performance – Predictably, the first line of defense is training.
- Reducing Process Inefficiencies – Eliminating process-related waste is paramount.
