The question: “How great would it be to have the means to evaluate the feasibility of an idea before going too far down the road?”
This is the kind of question that Design for Lean Six Sigma (DFLSS) is capable of answering. As a subset of Lean Six Sigma tools, DFLSS encompasses customer needs, design specifications for products and services, and alternative solutions.
So, how do you use DFLSS to evaluate a new loan referral process?
An article on iSixSigma has the answer. View it here.
Six Sigma : Your Resource for Strategic Management. Meikah Delid. Eversun Software 2006.