Over at ArticlesInAClick is a good discussion on how Six Sigma can be used in mobile workforce. It may be challenging but it can be done.
Here are some suggested ways to do it:
- Identify critical Ys.
- Support (or have a support for) field staff.
- Leverage technology.
- Get a good grasp about change management.
Six Sigma : Your Resource for Strategic Management. Meikah Delid. Eversun Software 2006.
