Posted by:
meikah | 31 August 2009 | 9:39 pm
Over at Healthcare Transformation blog, a post is discussing about how Six Sigma can create the needed improvements in healthcare.
According to the post, Six Sigma can definitely do that, but not the kind that involves some breakthrough. Because a breakthrough performance improvement needs the following:
- Leadership has to accept that it does need help. It is difficult to separate true desires versus the lip services. Note that in spite of all the quality and process improvements, research shows that the reduction in avoidable injuries and deaths in the hospitals have been close to nil.
- The processes in the healthcare sector are mostly legacy. Using lean six sigma may improve them, but they are not capable to delivering the break through results. It is like you take your care of 60s and expect it to give performance of 90s. No matter how much you rebuild, it is still going to be not up to the mark. That is the reasons, they make new cars using new technologies.
- For groundbreaking performance, then healthcare NEEDS DFSS. Design for Six Sigma. A real program that can help redesign the processes and systems.
- The sector has to be careful of DFSS experts who have read books or have experience. But they do not have the competencies. It is very difficult to screen the real ones from the posers. Continue reading…
