By its name alone, fastfood restaurants should serve good food fast and quick. So just imagine when it fails to do just that. It will naturally result in disgruntled customers, which could lead to the death of the business.
Now Lean Six Sigma promises to speed up processes without reconciling the quality of performance. Thus, if you think of improving your fastfood business, what better way than to implement Lean Six Sigma.
An article on Six Sigma Online says that indeed Lean Six Sigma can help improve fastfood operations.
For the sake of practical example, imagine that a fast food restaurant is experiencing wastes on the grill line because there are too many steps and too many people completing these steps which of course leads to things slowing down. With Lean Six Sigma, the entire process can be analyzed, and statistical analysis can demonstrate where wastes occur, how to get rid of them, and better ways to improve the situation on a factual and data-driven level. After looking at everything, you can see that there are too many people in the same spot, and it is slowing things down. By reallocating the employees throughout the workplace, it will be much easier to succeed in speed and efficiency.
*Photo from Stock.Xchng
