Jordan Hospital in Plymouth and Barnstable, MA is an acute care, 150-bed, not-for-profit community hospital. It serves 12 towns.
To improve its service, Jordan Hospital employed Lean Six Sigma. The company launched it last year, and already the changes that the hospital is undergoing is very evident.
Jordan Hospital’s pharmacy is currently undergoing several major changes to improve operations, reduce costs and better serve the needs of customers via the application of Lean principles. The pharmacy, led by John Leone, director of pharmacy, is following Lean’s primary tenets to reduce the time the supplier takes to deliver a customer’s order, and to eliminate wastes (and costs) throughout the system.
The objective for the hospital, according to Russ Averna, leader of the hospital’s Lean program and the vice president of human resources, is to apply Lean principles to improve operations, reduce costs, and better serve the needs of customers. Many other industries, including those that are service related, have adopted Lean approaches to increase their effectiveness and efficiency.
Read how Jordan Hospital is doing it.
