As I was doing a Google search on applying Six Sigma to e-commerce, I stumbled upon Eric Long’s blog, EBUSINESSBLOG.ORG.
Eric raises some interesting points about why Six Sigma has not been applied yet to web development, design, and usability. He compares web development to manufacturing, and he arranges his observation to the following points:
Six Sigma : Your Resource for Strategic Management. Meikah Delid. Eversun Software 2006.
