
Six Sigma Zone shares a presentation by Abbott on how the company achieved a return of investment (ROI) through Lean Six Sigma.
One of the insights in the presentation is:
For most production operations, only a small fraction of the total time and effort actually adds value for the end customer.
By clearly defining “value” for a specific product or service from the end customer’s perspective, all the non-value activities — or waste — can be targeted for removal step by step.
Six Sigma : Your Resource for Strategic Management. Meikah Delid. Eversun Software 2006.
