Technology has indeed made life easier for all of us. With Web 2.0, sales and marketing have become a breeze. With the latest software, processes have become easier.
In the case of Six Sigma, for example, Apple has made Six Sigma applications available to iPhone users and on iTunes.
I stumbled upon Nari Kannan’s article on the ten key technologies for Lean Process Improvement. Again technology can play a big part in a lean process. Below is the list.
- The Internet
- Wireless connectivity
- Automated workflow systems
- Scanning and digitization
- Service-oriented architectures
- Document management systems
- Business process monitoring and measurement
- Business process management systems
- Business rules systems
- Online CRM systems/self-service FAQ system
