Citi’s Business Process Reengineering Program is Lean-based

Posted by: meikah | 21 June 2010 | 9:22 pm

After a market letdown and with a very diverse product range, Citi‘s new management introduced Lean methods, which leads to the Citi reengineering method. Some of three critical success factors of the program:

1. leadership – the strong management sponsorhip, which allows key employees to leave their dayjobs to do their special assignments for the reengineering program
2. people – able to source resources withtin the talent pool of the organization
3. finance – strong substantial financing for the reengineering program

Listen more about it from Sofie Blakstad, Head of Reengineering O&T EMEA for Citi, who shares her company’s business process reengineering story at the 11th Annual IQPC Process Excellence Summit and Awards.

Click here to listen to the podcast.

 Filed under: Citigroup, Leadership, Lean, Six Sigma | | No Comments »