Business Process Management: The Heart of Continuous Improvement


Posted by: meikah | 28 March 2012 | 9:09 am

I was so excited after attending to the Managing Risk and Performance Through Business Process Management because I felt like I found a pot of gold at the end of the rainbow.

Really, I learned that

  • we achieve good results if we go through a process
  • a process is a related, structured, measured, designed, linked, and systematic set of activities toward a goal
  • assign process owners, who will perform according to their role in the overall scheme of things
  • by going through a process, we produce valuable outputs for customers

Thus it is important that an organization begins operations by creating a process chart because

  • process flows through functions
  • when functions are clearly defined, roles are better understood; thus interactions among each role becomes clearer
  • process owners are responsible for the execution of the process, and therefore are accountable for it
  • managing processes involve mapping of the processes from the beginning to the end—from executing to the managing and analyzing

Success = People + Process + Product

“If you can’t describe what you are doing as a process, you do not know what you are doing. 94% of the troubles belongs to the system (common causes) and only 6% are special causes.” {Dr. W. Edwards Deming}

Definitely, business process management is the heart of continuous improvement.

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