Posted by:
meikah | 28 March 2012 | 9:09 am
I was so excited after attending to the Managing Risk and Performance Through Business Process Management because I felt like I found a pot of gold at the end of the rainbow.
Really, I learned that
- we achieve good results if we go through a process
- a process is a related, structured, measured, designed, linked, and systematic set of activities toward a goal
- assign process owners, who will perform according to their role in the overall scheme of things
- by going through a process, we produce valuable outputs for customers
Thus it is important that an organization begins operations by creating a process chart because
- process flows through functions
- when functions are clearly defined, roles are better understood; thus interactions among each role becomes clearer
- process owners are responsible for the execution of the process, and therefore are accountable for it
- managing processes involve mapping of the processes from the beginning to the end—from executing to the managing and analyzing
Success = People + Process + Product
“If you can’t describe what you are doing as a process, you do not know what you are doing. 94% of the troubles belongs to the system (common causes) and only 6% are special causes.” {Dr. W. Edwards Deming}
Definitely, business process management is the heart of continuous improvement.
