Lean Six Sigma Practice at Accenture

Posted by: meikah | 17 March 2014 | 8:58 pm

Accenture is one of the world’s leading management consulting, technology services, and outsourcing companies. It is servicing 91 of the Fortune Global 100 and over three-fourths of the Fortune Global 500 companies. Its BPO delivery network reaches 400 clients with operations in 120 countries and in 39 different languages. With that extent, defects have no room in their operations.

To ensure quality all throughout their processes, Accenture embarked on an ambitious project, Lean Six Sigma. They went into their quality journey in phases:

And this is how they rolled out their Six Sigma Training:

Presented by Jeffrey Solis, Delivery Excellence Specialist and Quality Manager, Six Sigma Black Belt at Accenture Philippines at the recently concluded The 4th Lean Six Sigma Conference 2014

Although, their Lean Six Sigma initiative is young, already the company is enjoying some benefits. Revenues in the fiscal year 2013 amounted to $28.6 billion.

My takeaway:

  1. There is no fixed rule in deployment. One thing unique about their deployment is that top management initiated the program, then cascaded it to the employees. After which, they involved the middle management. What’s important is commitment to process improvement.
  2. Investing in continuous improvement training brings in unprecedented results.
  3. Diverse services and client base are not hindrances to performing well. The key is to have a clear goal, well-oiled processes, and an efficient training program.
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 Filed under: Accenture, Building/Construction, Call Center/BPO, Lean, Lean Six Sigma, Six Sigma, Six Sigma Advantage | | No Comments »

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