Being a woman and a Six Sigma advocate, I celebrate with Jill Considine for winning the Six Sigma CEO of the Year (2006) Award. Congratulations for a job well done, Ma’am!
On June 28, at The Venetian Resort-Las Vegas, during The 2006 Global Six Sigma Awards Gala Dinner, Ms. Considine will address the audience on Six Sigma success at DTCC. She bested 30 other CEOs of global organizations including DaimlerChrysler Corporation; Capital One Direct Banking; Cooper Tire & Rubber Company; Saudi Aramco; and TD Canada Trust among others.
Ms. Considine is an internationally recognized leader in financial services. She is a member and regular speaker at the World Economic Forum in Davos, Switzerland, and was appointed by President George W. Bush to the Advisory Committee for Trade Policy and Negotiations. She is a member of the Council on Foreign Relations and a board member of the Partnership for New York City. In addition, Ms. Considine currently serves on the board of directors of the Federal Reserve Bank of New York, in addition to serving on other public and non-profit boards.
The Depository Trust & Clearing Corporation provides clearance, settlement and information services for equities, corporate and municipal bonds, government and mortgage-backed securities and over-the-counter credit derivatives.
You would wonder how the company achieved Six Sigma being the largest financial services post-trade infrastructure in the world, with operating facilities in multiple locations in the U.S. and overseas. The company may surely have launched several Six Sigma projects. One of them was featured as a case study on isixsigma.com. It talks about how DTTC turns to e-learning to train its employees for Six Sigma.
The company turned to e-learning when the Customer Training Department strived to satisfy the increasing volume of customer training requests. A growing product line presented challenges in finding instructors who were certified on each of the products, and the need to rapidly deploy updated information was becoming more and more crucial.
As most training programs, the Customer Training Department of DTTC met problems and limitations. To overcome them they had to re-examine their organizational structure and then deployed the DMAIC roadmap incorporating VOC, CTQ, and Root Cause Analysis.
The result: Developing E-Learning the Six Sigma way has allowed DTCC’s Customer Training Department to both identify and exceed critical customer and business requirements for E-Learning, reduce overall development time by close to fifty percent, reduce annual development costs by $282,000, and articulate E-Learning in a way that business managers understand. Perhaps just as important as the savings and the identification of customer and business requirements is the ability that the Customer Training Department now has to maintain this high level of performance.
You can hear now Ms. Considine proudly saying,
“DTCC plays a critical role in bringing safety, soundness and reliability to the post-trade processing infrastructure in the U.S. markets, “and we play a collaborative role with other service providers and infrastructure organizations around the world. Our Six Sigma initiatives help us ensure that we continue to protect the industry from risks inherent in growing trading volumes, the complexity of trading instruments and the influence of globalization and consolidation.”
Jill Considine, The Depository Trust & Clearing Corporation, Wins the Six Sigma CEO of the Year Award as The Global Six Sigma Awards, announced on QsoftGuide.com and on SixSigmaZone.com
Read the case study: Developing E-Learning the Six Sigma Way.
