Any company’s success rests on the skill of its employees. Thus, in any Six Sigma deployment, the training of employees takes priority.
The business process outsourcing (BPO) is the new sunshine industry, especially in countries like India, Australia, China, Ireland, and the Philippines. The competition has become so stiff that Indian BPOs are now implementing Six Sigma to move up the value chain and ensure superior quality of service.
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Six Sigma : Your Resource for Strategic Management. Meikah Delid. Eversun Software 2006.