Six Sigma methodology scores a hit again with Trinity Real Estate Solutions. The company is known for its state-of-the-art online technology that allows them to provide the residential real estate lending industry with high quality ordering, tracking and delivery of new construction and renovation property services.
Based on its profile, Trinity is dealing with customer data every single transaction day. Its business therefore depended on the efficiency of its processes to give current data anytime it is needed. A couple of days ago, the company announced that Travis Eck, Manager of Operations-Inspection Division, completed his Six Sigma Black Belt Certification. The company considers this certification another feather in their cap.
Trinity management and even Eck himself believe that Six Sigma will make them do something extraordinary for their customers. Eck acknowledges:
“In the inspection world speed and accuracy top the list of aspects that are critical to quality from a customer’s point of view. In choosing a project I looked at a common area that would positively impact all parties involved in our transactions and turn time of our inspections topped the list.”
Six Sigma taught Travis to base decisions on facts and not feelings. This benefit goes far beyond project goals or change management. Basing decisions on the facts allows Travis to be a better manager and solve the right issue the first time.
Indeed, choosing the right project is the most important thing for an organization deploying Six Sigma. Key concepts of Six Sigma specifically the completion of leadership sponsored projects helped Eck a lot in selecting the right project and seeing it through successfully. His training is well worth it.
