The promise of Six Sigma always translates to the company’s bottomline through improved processes and hopefully satisfied customers. However, not all Six Sigma deployments turn out this way. That’s why many companies are now refocusing.
Over at Six Sigma for Growth, they’re pushing for a new direction of Six Sigma. This time, Six Sigma is getting customer-centric.
According to Edward Abramowich, author of the book Six Sigma for Growth: Driving Profitable Top-Line Results, this new approach delivers increased revenue and business growth by paying close attention to what customers need.
The Six Sigma strategy has always had the customers in mind. However, there’s no harm in checking out the book and see what Abramowich is trying to drive at.
Incidentally, I also wrote about the effect of going lean on the organization on Global Business Watch.
