Christmas time is here. And one of my Christmas wishes, actually, my year-long wish, is for companies to ensure that what they sell are of good quality, 3.4 DPMOs even, or zero defect at all.
Just today, a colleague returned a pair of slippers because they came in different sizes. It was not even the saleslady’s fault because the slippers were still bound by the plastic latch. So I figured it was a defect in packaging and it happened somewhere in the assembly line. Though an unmatched slippers are much less harmful than, say, toys or fireworks and even christmas lights that can cause houses to burn down, defects are still defects.
Companies will learn a lot from this Bechtel’s Christmas Parable, where Santa Claus is a Six Sigma practitioner. I shared this story, which I titled, A Six Sigma Christmas Story, December of last year yet, but it’s one story that’s worth telling every year. Here’s a screenshot of that entry.
*Photo credit: MorgueFile.com
