Lousy food or lousy hospital service?
Well, not at Heritage Valley Health System, particularly Beaver and Sewickly campuses.
Six Sigma methodology has streamlined their operations, and is making sure it remains that way. A year after implementing Six Sigma, Heritage launched Lean Six Sigma to further improve processes. Here’s an outline:
The problem: Serving food to patients is beset with delays and still follows the decades-old tray-line system, wasted trays, and wasted food.
The methodology: Six Sigma, then Lean Six Sigma
The solution: Provide room service
The result: increased patient satisfaction and an estimated $40,000 per year savings in cost.
Source: Heritage Valley Health System link provided by iSixSigma.com
[…] Heritage Valley launches its fully automated clinical laboratory, a first in the health system in the tri-state area. This laboratory will help reduce variation in the laboratory process. And according to officials this is in line with Heritage Valley’s Lean and Six Sigma initiatives. Read also about how Heritage improves its customer service. […]