What does a typical Black Belt project look like?
Do you have the same question? I do. Then we have iSixSigma Q&A to thank.
The project was online banking. The case study reviews how a Black Belt entered a dot-com transactional business, reviewed a process, and came to his own conclusions about process performance.
Check out the case study here.
Using DMAIC, the project was able to uncover and solve issues such as online deposits through post mailing checks and deposit slips, transfers of deposits from the local bank to the central office, and cycle time, and in so doing it helps the online bank gain credibility among depositors.
*Photo from Stock.Xchng
meikah
This is a great case-study you’ve found. I’m always interested in finding out about the implementation of lean six sigma in non-manufacturing companies. Financial services seems to be one sector who are embracing the concept (along with healthcare).
Rob
Rob, glad you found this useful,thanks!
There are many other companies, aside from manufacturing, that are also into lean and six sigma now. I will be featuring them here as we g along.
This is actually not six sigma but lean six sigma. Six sigma only focus on the problem solving and reduce the defect, it never consider on the “time”. However, Lean is the one focusing on the “waste” which trying to reduce the non-value added time as many as possible
Right, Calvin!