It is quite clear that Six Sigma has gone beyond the realm of manufacturing and has landed on the service industry.
I’ve written about Six Sigma in services, but I think this Quality Digest article, written by Praveen Gupta summarizes well how it is actually done.
One good thing about the article is that it compares the processes and thus the tools we need to use for manufacturing and services. It’s very useful, indeed!
Comparison of Inputs to Manufacturing and Service Operations
Manufacturing Inputs Service Inputs Material Information Machine Tools/Systems Method Approach Technical skills Inter-personal skills Quality measurements Time measurements Physical environment Work environment
