Quest Diagnostics, America’s leading provider of diagnostic laboratory testing, information, and services, has been a Six Sigma company since the year 2000.
The company has grown since then and is growing. The company’s ultimate objective with Six Sigma is to deliver to customers what is critical to them each and every time — to strive to achieve “virtual perfection.” Read more…
Over at Westgard, Sten Westgard interviewed Kathleen Truitt, Quest Diagnostics Black Belt.
Some snippets:
- Ken Freeman, chairman of Quest Diagnostics, initiated Six Sigma in a deliberate attempt to raise the bar on quality in healthcare services.
- Approximately, there are 150 Six Sigma projects at Quest Diagnostics.
- Six Sigma has made a cultural impact on how everyone in the company performs their jobs.
