In my last post, I shared some figures that may be needing Six Sigma. Well, I’m happy to know that an airport authority is actually into Six Sigma.
Metropolitan Nashville Airport Authority adopts Six Sigma to improve operations and better serve customers that take the Nashville International Airport BNA. According to its website:
MNNA has incorporated the Six Sigma process improvement methodology as the cornerstone of its continuous improvement activities. Rapid Action and Breakthrough “Teams” of employees are created during “Waves” of improvement activity. A typical improvement wave for the MNAA will last 3-4 months and involve 30-40 employees. Each team will address a core process for the MNAA aimed at improving the overall value delivered to the stakeholder community.
The implementation of Six Sigma is focused on MNAA employees driving improvements with support from Six Sigma experts (black and green belts). This focus will help make continuous improvement an opportunity and reality for all employees of MNAA; building a culture of continuous improvement and business excellence. Examples of process improvements initiated to date include: maintenance work order flow, valet parking, tenant implementations, and contract compliance.
This information is already an added point to decrease further any airport or airline accidents.
*Photo credit: shanaberger.com
