It’s the time of year again of cheer and giving: Christmas. So what do people do? They either rush to the stores and shop or sit in their comfortable chairs, turn on their PC and click-shop away.
With the former, shoppers only need to survive traffic (especially for the last-minute shoppers), crowded shops, and long queues. When management see these, they can always create reroutes or detours to eas up traffic, open more counters. In other words, the action can be immediate.
It’s different though with online shopping experience. Shoppers will have to deal with downtime, erroneous checkouts, or order status is unavailable. The statistics of online shoppers is growing and perhaps it’s good to look at it with Six Sigma eyes.
Over at iSixSigma, I found two interesting articles on how Six Sigma can be applied to your online shopping experience. The first article touches on the growing figures of online shopping and how was it so far. The second article details the metrics and Six Sigma levels for online shopping. Check them out:
Online Holiday Shopping at 2 Sigma
Metrics and Sigma Levels for Online Shopping
Here’s wishing everyone a holiday shopping experience at 6 Sigma! 
*Photo from Stock.Xchng
I hope I don’t receive anything from the Microsoft Office Online Gift Guide 2007.
http://office.microsoft.com/en-us/FX102424271033.aspx