Book Description
This is a practical and hands-on reference written for people who need a concise and practical source of information to improve their manufacturing or service operations anywhere in the world.
The twenty chapters comprising this book contain more than 450 figures, tables and roadmaps covering a range of practical topics from translating the voice-of-the-customer (VOC), through product and process design including Design-for-Six-Sigma (DFSS), product forecasting, lean methodology, financial and productivity analysis, capacity management, process scheduling, inventory control, supply chain design, quality system design including Six Sigma , conducting operational assessments, project management as well as the deployment of technology across the world.
Understanding these topics will help ensure an organization’s operational systems meet customer needs and expectations. Each of the twenty chapters contains checklists and evaluation tools to help an organization to measure its competitiveness level to identify areas for operational improvement relative to the topics of the chapter.
Integrated throughout the book are practical examples using Minitab and Excel. Also, included is a brief discussion of Crystal Ball and similar software packages. For organizations seeking a source for improving manufacturing and service operations, this book effectively delivers. As organizations understand the interrelationships of global supply chains, their operational systems will excel at meeting or exceeding customer expectations in this age of globalization.
Source:
iSixSigma Library
