Human Sigma: The Heart and Soul of Employee-Customer Relations

Posted by: meikah | 10 February 2008 | 8:33 pm

For those of you here in Metro Manila, here’s some good news.

Deming Management Systems(R), a division of Kairos Management Technologies, is bringing you the management benchmarking forum on Human Sigma: The Heart and Soul of Employee-Customer Relations.

Below are the complete details.

February 21, 2008, 1:00pm, Hotel Intercontinental, Makati City

Designed for corporate managers in human resources, marketing, sales, total quality, and customer relations, this forum introduces the participants to proven methods of using employee-customer interaction as one strategic measure to drive financial performance.

LINE-UP OF RESOURCE SPEAKERS

Theoretical Framework: Prof. Nenette Barrios, Professorial Lecturer, De La Salle - Professional Schools

Best Practice 1: Mr. Reuben San Jose Pangan, Vice President, Customer Relations, Sun Cellular

Best Practice 2: Mr. Florendo G. Maranam, Vice President, Human Resources, Bank of P.I.

Best Practice 3: Mr. Emmanuel A. Aligada, Head for Customer Relations, Globe Telecom

Best Practice 4: Ms. Cristina Fe N. Arevalo, Vice President, Human Resources, Toyota Motor

REGISTRATION RATE POLICY

Investment is P5,000/person to cover the cost of participation, snack, training kit, and certificate of participation. A special P4,000 rate is extended to all participants who are currently based in Visayas and Mindanao.

Participants are entitled to get a free copy of the 305-page book – “The Buzzword-Centric Workplace” written by Reylito A. H. Elbo, business columnist of Business World and Manila Times. This special edition of management buzzwords is not available in popular bookstores.
No difficult registration forms to fill-up. To register, simply send an e-mail with the subject line “HUMAN SIGMA”to kairoshq@info.com.ph with the participant’s information:

1. Name you want to appear in the registration and certificate
2. Nickname (for the name tag)
3. Job title
4. Company
5. Address
6. Industry class
7. Contact person
8. Telephone
9. Fax number
10. Mobile phone of contact person in case of emergency announcements

As soon as we receive your registration, a billing statement will be sent to the contact person. All payments should be made via bank deposit in favor of Kairos Management Technologies, Union Bank C/A 00126-000339-8.

For an on-the-spot decision, group discount, or further details, please call/send SMS to:

REYLITO A. H. ELBO, FPM, CESO
Chief Strategist and Convenor
Kairos Management Technologies
5/F Builders Center, 170 Salcedo Street, Legaspi Village, Makati City 1223
Tel. 822-6660, 751-6730 Fax. 823-3532 Mobile 0919-808-7023 or 0915-406-3039

 Filed under: Human Resource, Events/Announcements, Human Sigma | |