The list of governments going into Six Sigma and Lean Six Sigma is getting longer. My previous posts had featured Erie County, City of Fort Wayne in Indiana, and Iowa. These governments have implemented Six Sigma and Lean to improve operations and ultimately their service to their people.
Hattiesburg, Forrest County in Mississippi is another city that is adopting Lean Six Sigma for the same reason. According to the news article on the city’s website, HattiesburgAmerican.com, city officials have said that their program will focus on key principles known as DMAIC: Define opportunities, measure performance, analyze opportunity, improve performance and control performance.
Already, under this program, the city has selected city employees, Julia Lowe, an Urban Development accountant, and Maj. Billy Lane with the police department to attend Lean Six Sigma training classes.
Common notion has it that public service sucks. But with these cities taking the lead in changing that reputation, I’m sure in time, excellent public service will be achieved and sustained.
Source:
hattiesburgamerican.com, City adopts Lean Six Sigma
