Pricewaterhouse-Coopers (PwC) is the world’s largest firm of accountants. I’m sure you know the nature of accountants’ work. It handles data, large figures even, and thus needs precision every step of the way.
What complicates things for PwC is that it has offices in different countries all over the world. How to coordinate all the company’s operations, and succesfully? PwC found the answer in Six Sigma.
Kathy Murray, managing director of infrastructure at PwC, saw MES (meeting and event services) as a prime candidate for the Six Sigma project “because it’s very process-oriented.” Meeting management had been centralized for years; however, Murray says, “individual meeting planners were doing their own thing. It was crying out for consistency.”
The Six Sigma project for MES started in April 2005, and as they say, the rest is history. Below are the improvements.
Process improvements:
- A stronger meeting and event policy
- Better cost avoidance
- Better service
Technology improvements:
- Better record-keeping
- Increased automation
- Improved tracking
Organizational improvements:
- More staff
- Division of tasks
Read how PwC leveraged Six Sigma and got benefitted by it.
Related story:
PricewaterhouseCoopers Deploys Six Sigma for Meetings Policy
*Photo from MorgueFile
