Saeukkang, in Korean means fish crackers, has been loved by the Korean public for 40 years. Recently, however, a customer found a rat’s head inside a noraebang saeukkang, the jumbo-sized version of saeukkang.
The incident occurred just two months after Sun Wook, chairman of Nongshim, took his post. But instead of taking the incident as an assault to the company, Sun Wook took it as an opportunity to make the food company even better.
In an interview with Moon Byung-joo JoongAng Ilbo for Inside JoongAngDaily, Sun Wook says:
I will tell the public more when a complete investigation into the matter is finished. I do believe that there is something that is very wrong with the overall system, and by October, I will weed out these problems one by one. Through Six Sigma, we will lower the inferior goods rate from one in 1 million to one in 10 million.
Sun’s career began in 1975 at Samsung. He became head of Samsung SDI in 2005, and was the first person in Korea to adopt Six Sigma practices.
His being a Six Sigma practitioner and believer may just be the reason for his positive view of an otherwise negative incident.
Related story:
S. Korea: Rat’s head leads to cracker recall
